Extended coverage begins the date of PC purchase or PC ship date, whichever is later. You'll get the most coverage and value if you buy this plan when you purchase your PC. With HP Pick Up and Return Service, you’ll enjoy quick pickup, repair and return of your PC, shipping included. You’ll also have access to 24x7 technical support and extended coverage—while keeping your PC covered by the manufacturer that knows it best. Multi-year options are available.
Główne cechy:
- Reliable support
- There are no deductibles, coverage limits or hidden fees. We’ll repair your device within 7 business days using HP original Parts and HP expertise.
- Expect our courier to pick up the damaged product during the next business day after your call.
- Get 3 years of pick up and return for your HP product.
- Here for you 7 days per week
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Specyfikacja
Gwarancja
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Okres obowiązywania (miesiąc)
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36
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Rodzaj gwarancji
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S
Care Pack Type
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Typ pakietu Care Pack
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Elektroniczny
Standard Features
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Cechy usług
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Expert 24x7 toll-free phone and real-time chat technical assistance that includes PC setup, troubleshooting, and diagnosis of spyware and virus issues
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Cechy usług, nagłówek
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Remote problem diagnosis and telephone or chat support
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Cechy usług, nagłówek
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Prepaid shipment to HP repair center
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Cechy usług
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Coverage for hardware parts, labor and shipping
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Cechy usług
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Convenient door-to-door PC pickup and return with round-trip shipping included
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Cechy usług, nagłówek
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3-5 business day offsite repair
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Cechy usług, nagłówek
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Replacements parts and materials
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Cechy usług, nagłówek
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Prepaid return shipment
Optional Service Features
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Opcjonalne usługi
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For eligible products, specific service levels may be offered with accidental damage from handling protection. Where the accidental damage protection service feature applies, the Customer receives protection against accidental damage from handling to the covered hardware product as part of this service.
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Opcjonalne usługi, nagłówek
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Accidental Damage Protection
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Opcjonalne usługi
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For eligible products, this service feature option allows the Customer to retain defective hard disk or SSD/Flash drive components that the Customer does not want to relinquish due to sensitive data contained within the disk ('Disk or SSD/Flash Drive') covered under this service. All Disk or SSD/Flash Drives on a covered system must participate in the defective media retention.
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tech_specs/optional_service_features/servicefeatureoptionalheadline_02_short
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Defective media retention
Filters
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Czas trwania
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3 years
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Czas ochrony
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Standard workdays - 9 hours
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Rodzaj pomocy technicznej
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Pickup and return
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tech_specs/filters/filter_response_cp
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Repaired within 3-7 business days
Core Features
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Metoda serwisowania
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Depot repair
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Rodzaj pakietu pomocy
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In warranty
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Miejsce serwisowania
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Offsite
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Opcje logistyczne
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Courier pick up and return
Service Feature Highlights
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tech_specs/service_feature_highlights/servicefeaturehighlightheadline_04_short
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3-5 business day offsite repair
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tech_specs/service_feature_highlights/servicefeaturehighlightheadline_05_short
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Prepaid return shipment
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tech_specs/service_feature_highlights/servicefeaturehighlightheadline_03_short
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Prepaid shipment to HP repair center
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tech_specs/service_feature_highlights/servicefeaturehighlightheadline_02_short
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Replacements parts and materials
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tech_specs/service_feature_highlights/servicefeaturehighlightheadline_01_short
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Remote problem diagnosis and telephone or chat support
Product Lines
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features/product_lines/company
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HPI
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Opis produktu
Extended coverage begins the date of PC purchase or PC ship date, whichever is later. You'll get the most coverage and value if you buy this plan when you purchase your PC. With HP Pick Up and Return Service, you’ll enjoy quick pickup, repair and return of your PC, shipping included. You’ll also have access to 24x7 technical support and extended coverage—while keeping your PC covered by the manufacturer that knows it best. Multi-year options are available.
- Reliable support
- There are no deductibles, coverage limits or hidden fees. We’ll repair your device within 7 business days using HP original Parts and HP expertise.
- Expect our courier to pick up the damaged product during the next business day after your call.
- Get 3 years of pick up and return for your HP product.
- Here for you 7 days per week
- Connect with knowledgeable agents, available to you 7 days per week, and get the support you need.
- Free and easy shipping
- Does your PC need to be sent in for repair? Don’t worry! HP will mail you a pre-paid shipping label and box, so your repair shipping comes at no additional cost.
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Opinie
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