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HP zaleca system Windows

HP 3 year Pickup and Return 2 year warranty Notebook Service

UM945E

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249,00 zł

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HP 3 year Pickup and Return 2 year warranty Notebook Service

UM945E

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Extended coverage begins the date of PC purchase or PC ship date, whichever is later. You'll get the most coverage and value if you buy this plan when you purchase your PC. With HP Pick Up and Return Service, you’ll enjoy quick pickup, repair and return of your PC, shipping included. You’ll also have access to 24x7 technical support and extended coverage—while keeping your PC covered by the manufacturer that knows it best. Multi-year options are available.

Główne cechy:

  • Reliable support
  • There are no deductibles, coverage limits or hidden fees. We’ll repair your device within 7 business days using HP original Parts and HP expertise.
  • Expect our courier to pick up the damaged product during the next business day after your call.
  • Get 3 years of pick up and return for your HP product.
  • Here for you 7 days per week
Czytaj pełny opis
  • Specyfikacja

    Gwarancja

    Okres obowiązywania (miesiąc)

    36

    Rodzaj gwarancji

    S

    Care Pack Type

    Typ pakietu Care Pack

    Electronic

    Standard Features

    Cechy usług

    Expert 24x7 toll-free phone and real-time chat technical assistance that includes PC setup, troubleshooting, and diagnosis of spyware and virus issues

    Cechy usług

    Onsite response time specifies the period of time that begins when the initial service request is received and logged with HP and ends when the HP authorized representative arrives at the Customer's site within the coverage window. Response times are measured during the coverage window only and may be carried over to the next day for which there exists a coverage window.

    Cechy usług, nagłówek

    Hardware Repair Coverage

    Cechy usług, nagłówek

    Coverage begins day of PC purchase

    Cechy usług

    The coverage window specifies the time during which the described services are delivered onsite or remotely.

    Cechy usług

    Coverage for hardware parts, labor and shipping

    Cechy usług

    Convenient door-to-door PC pickup and return with round-trip shipping included

    Cechy usług, nagłówek

    Work to completion

    Cechy usług, nagłówek

    No extra fees for repairs

    Cechy usług, nagłówek

    Quick service with genuine HP parts

    Cechy usług

    Once an HP authorized representative arrives at the Customer's site, the representative will continue to deliver the service, either onsite or remotely, at the discretion of HP, until the products are operational or as long as reasonable progress is being made. Work may be temporarily suspended if additional parts or resources are required, but work will resume when they become available.

    Cechy usług, nagłówek

    Prepaid return shipment

    tech_specs/standard_features/servicefeaturestandard_08_suppt_01_extended

    As part of this service, HP provides access to certain commercially available electronic and Web-based tools. The Customer has access to:

    tech_specs/standard_features/servicefeaturestandardheadline_09_short

    Electronic remote monitoring and support, standard configuration

    tech_specs/standard_features/servicefeaturestandardheadline_08_short

    Access to electronic support information and services

    tech_specs/standard_features/servicefeaturestandardheadline_07_short

    Escalation management

    tech_specs/standard_features/servicefeaturestandard_09_suppt_01_extended

    For Customers who meet minimum requirements, electronic remote monitoring and support, standard configuration with real-time remote hardware event management provides diagnostic software for eligible products. This software monitors hardware status and generates notification events when certain predetermined conditions are detected. Notification events are received and forwarded to HP for review and possible support action.

    tech_specs/standard_features/servicefeaturestandard_07_suppt_01_extended

    HP has established formal escalation procedures to facilitate the resolution of complex problems. Local HP management coordinates problem escalation, enlisting the skills of appropriate HP resources and/or selected third parties to assist with problem-solving.

    Optional Service Features

    Opcjonalne usługi

    For eligible PC products, the Customer may choose desktop/workstation/thin client/notebook-only coverage. HP Care Pack Services with this coverage do not extend the specified service level to the external monitor or docking station.

    Opcjonalne usługi, nagłówek

    Desktop/Workstation/Thin client/Notebook-only coverage

    Opcjonalne usługi

    Some printer products may be available with a maximum page allowance. Page count for any given printer is defined as the number of standard pages (printed or plain) that have passed through such printer’s print engine, as recorded on the test page. Different paper sizes and print options may be associated with different standard page equivalent values in order to calculate the page count.

    tech_specs/optional_service_features/servicefeatureoptionalheadline_02_short

    Page allowance

    tech_specs/optional_service_features/servicefeatureoptionalheadline_03_short

    Defective media retention

    tech_specs/optional_service_features/servicefeatureoptional_03_suppt_01_long

    For eligible products, this service feature option allows the Customer to retain defective hard disk drive components that the Customer does not want to relinquish due to sensitive data contained within the disk (''Disk Drive'') covered under this service. All Disk Drives on a covered system must participate in the defective media retention.

    Filters

    Czas trwania

    3 years

    Czas ochrony

    Standard workdays - 9 hours

    Rodzaj pomocy technicznej

    Pickup and return

    tech_specs/filters/filter_response_cp

    Repaired within 3-7 business days

    Core Features

    Metoda serwisowania

    Depot repair

    Rodzaj pakietu pomocy

    In warranty

    Miejsce serwisowania

    Offsite

    Opcje logistyczne

    Courier pick up and return

    Service Feature Highlights

    tech_specs/service_feature_highlights/servicefeaturehighlightheadline_04_short

    No extra fees for repairs

    tech_specs/service_feature_highlights/servicefeaturehighlightheadline_05_short

    Prepaid return shipment

    tech_specs/service_feature_highlights/servicefeaturehighlightheadline_03_short

    Coverage begins day of PC purchase

    tech_specs/service_feature_highlights/servicefeaturehighlightheadline_02_short

    Quick service with genuine HP parts

    tech_specs/service_feature_highlights/servicefeaturehighlightheadline_01_short

    Hardware Repair Coverage

    Product Lines

    features/product_lines/company

    HPI

  • Opis produktu
    • Extended coverage begins the date of PC purchase or PC ship date, whichever is later. You'll get the most coverage and value if you buy this plan when you purchase your PC. With HP Pick Up and Return Service, you’ll enjoy quick pickup, repair and return of your PC, shipping included. You’ll also have access to 24x7 technical support and extended coverage—while keeping your PC covered by the manufacturer that knows it best. Multi-year options are available.

    • Reliable support
    • There are no deductibles, coverage limits or hidden fees. We’ll repair your device within 7 business days using HP original Parts and HP expertise.
    • Expect our courier to pick up the damaged product during the next business day after your call.
    • Get 3 years of pick up and return for your HP product.
    • Here for you 7 days per week
    • Connect with knowledgeable agents, available to you 7 days per week, and get the support you need.
    • Free and easy shipping
    • Does your PC need to be sent in for repair? Don’t worry! HP will mail you a pre-paid shipping label and box, so your repair shipping comes at no additional cost.
  • Opinie

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