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HP zaleca system Windows

HP 2 year Care Pack w/Standard Exchange for Multifunction Printers

UG211E

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34,00 zł

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HP 2 year Care Pack w/Standard Exchange for Multifunction Printers

UG211E

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This HP Service Plan extends coverage for your HP product beyond the original factory warranty. The plan includes telephone technical support, remote diagnostic services, and hardware replacement during the extended coverage period.

Główne cechy:

  • Replacement parts and materials
  • Replacement of your HP product will use standard freight shipping and delivery, however, upgraded shipping is available for a fee
  • Must be purchased while the standard warranty is in effect and provides three years of coverage from the hardware purchase date.
  • Covers the replacement of your HP product and all shipping costs.
  • Fast product replacement
Czytaj pełny opis
  • Specyfikacja

    Gwarancja

    Okres obowiązywania (miesiąc)

    24

    Rodzaj gwarancji

    S

    Care Pack Type

    Typ pakietu Care Pack

    Elektroniczny

    Standard Features

    Cechy usług

    If, in the judgment of HP, the problem cannot be resolved remotely, HP will replace the defective product or the customer-replaceable part with a product or part that is new or equivalent to new in performance, but may have minor cosmetic defects.

    Cechy usług

    As part of this service, HP provides access to certain commercially available electronic and Web-based tools. The Customer has access to:

    Cechy usług, nagłówek

    Remote problem diagnosis and support

    Cechy usług, nagłówek

    Prepaid shipping label, materials, and instructions for defective unit return

    Cechy usług

    The coverage window specifies the time during which the described services are delivered. Service is available between 8:00 a.m. and 5:00 p.m. local time, HP standard business days, excluding HP holidays.

    Cechy usług

    HP will ship the replacement product in a container suitable for returning the defective product to HP. Instructions and a prepaid shipping label for the return of the failed product will be included in the replacement product’s shipping container. The location from which the defective product is returned must not require the defective product to ship through international customs. At HP’s discretion, HP may elect to collect failed product at the Customer's location (may vary by geographic location).

    Cechy usług

    When experiencing a problem, the Customer must first place a call to a designated support telephone number. HP will provide basic telephone technical assistance with installation, product configuration, setup, and problem resolution. Prior to scheduling a unit exchange, HP may ask the Customer to provide relevant information, start diagnostic tools, and perform other supporting activities, at the request of HP.

    Cechy usług, nagłówek

    Coverage window

    Cechy usług, nagłówek

    Hardware exchange

    Cechy usług, nagłówek

    Access to electronic support information and services

    Cechy usług

    At HP’s discretion, HP may elect to collect failed product at the Customer's location (may vary by geographic location).

    tech_specs/standard_features/servicefeaturestandard_05_suppt_03_extended

    Expanded Web-based searches of technical support documents, to facilitate faster problem-solving

    tech_specs/standard_features/servicefeaturestandard_05_suppt_02_extended

    Certain capabilities that are made available to registered users, such as downloading selected HP software and firmware patches, subscribing to hardware-related proactive service notifications, and participating in support forums for solving problems and sharing best practices with other registered users

    tech_specs/standard_features/servicefeaturestandard_04_suppt_02_extended

    Service requests received after 2:00 p.m. or outside the coverage window will be logged the next business day.

    tech_specs/standard_features/servicefeaturestandard_04_suppt_03_extended

    Extended telephone support may be available for select products.

    tech_specs/standard_features/servicefeaturestandard_02_suppt_02_extended

    The replaced product or part must be returned within the specified timeframe and becomes the property of HP.

    tech_specs/standard_features/servicefeaturestandard_02_suppt_03_extended

    The replacement product or part is shipped via a carrier or courier to the Customer’s location free of freight charges. The Customer’s requested ship-to location must not require HP to ship the replacement product or part through international customs.

    Filters

    Czas trwania

    2 lata

    Czas ochrony

    Standard workdays - 9 hours

    Rodzaj pomocy technicznej

    Exchange

    tech_specs/filters/filter_response_cp

    Exchange shipped within 4-7 business days

    Core Features

    Metoda serwisowania

    Standard unit exchange

    Rodzaj pakietu pomocy

    In warranty

    Miejsce serwisowania

    Offsite

    Opcje logistyczne

    Courier pick up and return

    Service Feature Highlights

    tech_specs/service_feature_highlights/servicefeaturehighlightheadline_04_short

    Standard coverage window

    tech_specs/service_feature_highlights/servicefeaturehighlightheadline_05_short

    Access to electronic support information and services

    tech_specs/service_feature_highlights/servicefeaturehighlightheadline_03_short

    Prepaid shipping label, materials, and instructions for return

    tech_specs/service_feature_highlights/servicefeaturehighlightheadline_02_short

    Hardware exchange

    tech_specs/service_feature_highlights/servicefeaturehighlightheadline_01_short

    Remote problem diagnosis and technical telephone support

    Product Lines

    features/product_lines/company

    HPI

  • Opis produktu
    • This HP Service Plan extends coverage for your HP product beyond the original factory warranty. The plan includes telephone technical support, remote diagnostic services, and hardware replacement during the extended coverage period.

    • Replacement parts and materials
    • Replacement of your HP product will use standard freight shipping and delivery, however, upgraded shipping is available for a fee
    • Must be purchased while the standard warranty is in effect and provides three years of coverage from the hardware purchase date.
    • Covers the replacement of your HP product and all shipping costs.
    • Fast product replacement
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